As a general rule, you have 15 natural days to return your purchase online and request the change or refund of the amount, except Personalized Products that do not accept changes or refunds. We also remind you that the colors that appear on the screen may vary in reality. In any case, you can consult our general refund policy below: If you are not satisfied with your purchase, you have a period of 15 calendar days following the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods to execute your right to return and request the change or the refund of the amount.
In case of returns by own will, the direct costs of the return will be paid by the customer.
In the purchase of Personalized Products there will be no right of withdrawal on your part once the order is placed, therefore, you can not request a change or return, unless the product delivered is defective. To make a return, the product and its packaging must be in perfect condition. There will be no change or return of those products that are not in the same conditions in which you received them, along with their original packaging, labels and along with any accessory related to them.
The quality department will determine if the MIA AND VERSSEL products are in the same conditions in which they were sent. You will be responsible for any decrease in the value of the products resulting from handling them other than that necessary to establish their nature, characteristics or operation. Products that have been returned damaged, incomplete, damaged, used or dirty by the fault of the customer will not be reimbursed and will be made available to their sender and returned to postage due.
To make the return you must follow the following steps:
* Send an email to firstname.lastname@example.org requesting for the return and we will send you the return form.
* Pack the item to be returned in its original packaging (with the original labels) and include the return form.
* The shipping company will pick up the package at the agreed address.
You can decide between:
- Change for another product: The change can be made for another product with the same characteristics or the same price.
- Refund in the form of payment: once the goods have been received in our warehouses and after checking the status of the same, we will proceed to the reimbursement of their amount in the terms established in RDL 1/2007, according to the payment method used. by the customer (eg on the same credit card used to pay for the purchase or on the PayPal account that he uses). The return will be made as soon as possible and, in any case, within 30 days from the date you returned the product.
In the event that the delivered product is defective, you must follow the aforementioned return procedure. The quality department of MAV will examine that there is indeed a manufacturing defect. Once examined, we will contact you through the telephone number or email address you provided in the letter, communicating the answer. In the event that the product is not defective, any expense that may arise will be at the customer's expense.